Frequently Asked Questions

Clear Path Restoration LLC specializes in biohazard cleanup and remediation services, including unattended death cleanup, decomposition remediation, hoarding cleanup, crime scene cleanup, blood and bodily fluid removal, odor elimination, and property restoration. We serve Las Vegas, Henderson, North Las Vegas, Summerlin, and surrounding communities with 24/7 emergency response.

As a specialized biohazard remediation company, we focus exclusively on sensitive cleanup situations that require technical expertise and compassionate service. Unlike general cleaning companies or restoration businesses that primarily handle water, fire, and mold damage, our team is specifically trained in biohazard remediation with IICRC certification. We offer unmarked vehicles for discretion, direct insurance billing, proprietary odor elimination technology, and a compassionate approach that respects the emotional nature of these situations.

Yes, Clear Path Restoration provides 24/7 emergency response services. We understand that biohazard situations can't wait and require immediate attention. Our team is available day or night at 702-232-9321 to respond to your needs with a typical response time of 1-2 hours in the Las Vegas area.

We serve the entire Las Vegas Valley, including Las Vegas, Henderson, North Las Vegas, Summerlin, Spring Valley, Paradise, Enterprise, Whitney, Sunrise Manor, Boulder City, and all surrounding Clark County areas.

Yes, all our technicians are IICRC certified and have undergone extensive training in biohazard remediation, bloodborne pathogen safety, proper use of personal protective equipment (PPE), and compassionate customer service. Our team members receive ongoing education to stay current with industry best practices and safety protocols.

An unattended death occurs when someone passes away alone and is not discovered immediately. These situations can result from natural causes, accidents, or suicides. In the Las Vegas climate, decomposition accelerates rapidly, creating biohazardous conditions that require professional remediation.

Professional cleanup is essential because decomposition releases bodily fluids and potentially dangerous pathogens that can seep into flooring, subfloors, walls, and furnishings. These biohazards pose serious health risks and cannot be safely or effectively removed with standard cleaning products. Our specialized equipment, EPA-approved disinfectants, and trained technicians ensure all biohazardous materials are properly removed and the area is safely restored.

Our process includes:

1. Initial assessment and documentation
2. Securing the area and establishing containment zones
3. Removal and proper disposal of biohazardous materials
4. Deep cleaning and disinfection of affected areas
5. Odor elimination using proprietary technology
6. Structural remediation if necessary (removing affected flooring, drywall, etc.)
7. Final sanitization and testing
8. Documentation for insurance purposes

The duration depends on several factors, including the extent of contamination, the time since death, and the affected materials. Most unattended death cleanups take between 1-3 days to complete. During our initial assessment, we'll provide you with a more specific timeline based on your situation.

We treat all personal belongings with respect and care. Items that can be safely cleaned and sanitized will be restored. Unfortunately, porous items that have been directly contaminated by biohazardous materials often cannot be safely salvaged and must be properly disposed of according to biohazard regulations. We document all items that require disposal for insurance purposes and always consult with you before removing personal property.

We use a multi-step approach to eliminate decomposition odors:

1. Removal of all source materials causing the odor
2. Deep cleaning of affected surfaces
3. Application of specialized enzymatic cleaners that break down organic matter
4. Proprietary ozone and hydroxyl treatments that neutralize odor molecules
5. HEPA air filtration
6. Sealing of affected structural elements when necessary

This comprehensive approach ensures that odors are eliminated at their source, not just masked temporarily.

Our approach to hoarding cleanup is compassionate, thorough, and respectful. We understand that hoarding disorder is a complex mental health condition, and we work with sensitivity to help restore safety and functionality to the home. Our process includes:

1. Initial assessment and planning
2. Collaboration with the client to determine what items to keep, donate, or discard
3. Systematic sorting and removal of items
4. Deep cleaning and sanitization
5. Addressing any structural or maintenance issues uncovered
6. Final restoration of a safe, livable environment

We understand that many items have significant personal value. We never make unilateral decisions about what to keep or discard. Our team works closely with the client and/or family members to carefully sort through possessions, identifying items to keep, donate, or discard. We document the process and ensure valuable or sentimental items are preserved and protected.

The timeline for hoarding cleanup varies significantly based on the size of the property, the volume of items, and the level of cleaning required. Small projects might be completed in 1-2 days, while more extensive situations could take a week or longer. We can often work in phases if that's more comfortable for the client, focusing on one area at a time.

Yes, we can coordinate with mental health professionals, social workers, and case managers who specialize in hoarding disorder. We believe in a collaborative approach that addresses both the physical cleanup and the underlying challenges. If you don't already have support in place, we can provide referrals to qualified professionals in the Las Vegas area.

Hoarding cleanup costs vary widely depending on the size of the property, the volume of items to be removed, the presence of biohazards (animal waste, mold, etc.), and the level of cleaning required. We provide detailed, transparent quotes after an initial assessment. Many homeowner's insurance policies provide coverage for hoarding cleanup, especially when biohazards are present, and we can work directly with your insurance company.

Biohazards include any biological substances that pose a threat to human health, such as:

• Blood and bodily fluids
• Human or animal tissue
• Medical waste
• Animal waste and remains
• Sewage
• Harmful pathogens and bacteria

These materials require specialized handling, cleaning protocols, and disposal methods to ensure safety.

Safety is our top priority. Our technicians use full personal protective equipment (PPE) including respirators, biohazard suits, gloves, and eye protection. We establish containment zones to prevent cross-contamination, use HEPA filtration systems, and follow strict industry protocols for handling and disposing of biohazardous materials. All our cleaning agents and disinfectants are EPA-approved for biohazard remediation.

We follow all local, state, and federal regulations for biohazardous waste disposal. All contaminated materials are properly contained in leak-proof, puncture-resistant biohazard containers and transported to licensed medical waste facilities for proper disposal. We maintain complete documentation of all waste disposal for compliance purposes.

For your safety, we typically recommend that occupants stay elsewhere during biohazard cleanup. The process involves specialized equipment and chemicals that require proper ventilation and containment. Additionally, the emotional nature of the cleanup, particularly for unattended deaths, can be distressing. We work efficiently to minimize disruption and will keep you informed throughout the process.

We follow a rigorous testing and verification process after cleanup is complete. This includes:

1. Visual inspection under specialized lighting
2. ATP (Adenosine Triphosphate) testing to detect biological residue
3. Air quality testing when necessary
4. Final disinfection verification
5. Detailed documentation of all remediation steps

We don't consider a job complete until the area is fully restored to a safe, habitable condition.

Most homeowner's and property insurance policies cover biohazard cleanup, including unattended death remediation and hoarding situations involving biohazards. Coverage typically falls under the "property damage" or "specialized cleaning" provisions of your policy. We have extensive experience working with insurance companies and can help navigate the claims process.

We simplify the insurance process for you:

1. We can contact your insurance company directly after receiving your policy information
2. Our team provides detailed documentation, photographs, and scope of work to support your claim
3. We create itemized invoices that meet insurance requirements
4. In many cases, we can bill your insurance directly, minimizing out-of-pocket expenses
5. For any portions not covered by insurance, we provide clear, transparent pricing

If you don't have insurance coverage or if certain aspects of the cleanup aren't covered, we offer transparent pricing and can discuss payment options. We provide detailed quotes before beginning work and can sometimes adjust the scope of work to address the most critical needs within your budget. We also offer payment plans for those who qualify.

Cleanup costs are determined by several factors:

1. Type and extent of biohazardous contamination
2. Size of the affected area
3. Materials that require remediation (carpet, subflooring, drywall, etc.)
4. Labor hours required
5. Specialized equipment needed
6. Disposal fees for biohazardous waste

After our initial assessment, we provide a detailed estimate that breaks down these costs for complete transparency.

Yes, we provide comprehensive documentation of all work performed, including:

• Detailed reports of remediation procedures
• Before and after photographs (if appropriate and with permission)
• Waste disposal manifests
• Certificate of completion
• Clearance testing results when applicable

This documentation is important for insurance purposes and may be required if you sell the property in the future.

Our thorough remediation process is designed to permanently eliminate odors by removing the source and treating affected areas. However, in rare cases where odors return, we offer a satisfaction guarantee. Simply contact us, and we'll return to reassess and address any remaining issues at no additional cost.

Yes, Clear Path Restoration stands behind our work with a satisfaction guarantee. If you're not completely satisfied with our services, we'll return to address any concerns at no additional cost. Our goal is to completely restore your property to a safe, clean condition and provide peace of mind during a difficult time.

Depending on the situation, we may offer:

• Post-remediation inspections
• Odor monitoring
• Coordination with contractors for repairs or reconstruction
• Assistance with insurance documentation
• Referrals to other support services (grief counseling, mental health services, etc.)

We're committed to supporting our clients throughout the entire restoration process and beyond.

Simply call our 24/7 emergency response line at 702-232-9321. Our compassionate team will gather initial information about your situation and dispatch technicians promptly. For non-emergency situations, you can also contact us through our website at www.clearpathresto.com to schedule an assessment.